Since July, many places in Europe have suffered heavy rains once in a century and caused floods in many places. Recently, the well-known German newspaper SaaleUnstrut daily made a headline on the front page and published a piece of news about people’s emergency rescue, which aroused the attention of the media.

Affected by continuous heavy rains, floods occurred near Radinsel Island in Bad Kösener, Sachsen Anhalt, eastern Germany, and the water level skyrocketed. A construction site near the river bank was instantly swept away by the surging flood, and an excavator operating on site was plunged into a quagmire by the flood. What is worrying is that the driver of the excavator is trapped in the control room and faces danger at any time. In an emergency, the local rescue organization sent an emergency help message to XCMG distributors in central Germany. After receiving the information, they attached great importance to it and responded as soon as possible. They quickly arranged for the excavator XE250E to go to the scene of the incident with multi-functional tools and equipment to deal with various emergencies.

After the XCMG excavator operators arrived at the scene of the incident, they quickly laid safe passages. With skilled operation techniques, they used lateral excavation, flat slope compaction, compound walking...it only took 20 minutes to trap the site. The excavator equipment and the driver were successfully rescued! This scene happened to be captured by a local SaaleUnstrut daily reporter and reported and published. Once the incident was reported, it attracted great attention from the local people. When small excavators are in danger, big excavators will help. In the face of disasters, machinery also has brotherhood!

The equipment involved in the rescue is XCMG’s flagship model in Europe. In recent years, more and more XCMG equipment has entered the European market by virtue of its strength, especially excavators. 

After XCMG’s adaptive research and development, European models that meet local needs have been launched and quickly won widespread attention and recognition in the market.

Today, XCMG excavators have been widely active in the markets of Germany, Italy, the Netherlands, the United Kingdom and other countries. Since the beginning of this year, XCMG’s excavator business in Europe has increased sharply, and customer satisfaction has continued to increase.

The quick response to rescue this time also fully reflects the completeness of XCMG’s local service grid construction. It is XCMG’s service guarantee to be able to meet customer and social needs in the fastest time. At present, XCMG has formed a local service team that deeply integrates Chinese service managers and foreign service personnel, and learns from each other to provide timely and efficient services to customers. In addition, XCMG has established a spare parts warehousing center in Germany, and used it to radiate surrounding countries to provide comprehensive support and guarantee for XCMG’s sales of complete machines and spare parts in Europe.

Over the years, XCMG has established a comprehensive rapid response mechanism around the world, and passed XCMG’s public welfare philosophy to global partners. In various emergencies and rescue and disaster relief, XCMG equipment can maximize its effectiveness and become a powerful helper in solving difficulties.