Service is an important part of the "five transformations" transformation and upgrading of XCMG Group. Creating a global preferred service brand is XCMG's unremitting pursuit of providing integrated solutions to global customers and building a world-class brand.

At the Shanghai Bauma Exhibition in November 2024, XCMG launched the XCMG TrueCare XCMG "True Care +" service brand to the world.Today, XCMG Crane Machinery has set a new milestone in service brand building.

At the scene, Sun Jianzhong said:

This action is closely linked to the "True Care +" service brand, and comprehensively upgraded the "Safeguarding Hoisting Safety Action", promoting pre-construction diagnosis, troubleshooting, safety specification diagnosis, safety training, G2 solution promotion, digital platform promotion and feedback "seven actions in place".

Actively responding to the needs of customers in various regions for expert support, XCMG Crane has formed an expert support team including training experts, maintenance experts, technical experts from the Institute and other multi-field talents. They and the "Golden Collar Masters" have jointly sounded the clarion call of "Service Wanlixing" to provide customers with a more professional and efficient service experience.

Practicing the core concept of "creating value for customers", XCMG Crane has always continued to deepen the connotation of the 115 service commitment of "buy with confidence, use with peace of mind".

1-click repair, 1 day, 5 guarantees XCMG solemnly promises to crane users that internal and external linkages will make XCMG services truly reach the hearts of customers and truly satisfy customers.

The waving flag will accompany the XCMG service team to ride the wind and waves and set sail to convey the "True Care +" service, "True Care +" brand, and XCMG's care for customers to every region and every country.

Once the promise is made, the mission must be accomplished! The XCMG Crane Machinery Service Team will continue to use a sincere heart to reassure customers and friends.

In 2024, XCMG Crane will adhere to the domestic and international dual circulation route, strive to develop, steadily advance in the domestic market, and set new records in the overseas market. In 2025, we will bid farewell to the old and usher in the new, and set sail brilliantly.

XCMG mobile cranes, including the super crane fleet of XCA4000, XLC18000M, and XLC15000-IA, the global G2 high-end crane fleet, the 55-ton crawler crane fleet, and the overseas batch crane fleet customized for customers in various regions overseas, will be shipped in batches around the world.

These high-end, green, and intelligent products will sail to all parts of the world, serve major key engineering projects, help local economic development and urban construction, and inject new vitality into the development of the global engineering machinery industry with a "helping hand".