A few days ago, XCMG LW1200KN, the benchmark of China’s 12-ton loader, was once again delivered in batches to a large mining company in Central Asia.

“Reliable product quality and service quality are the key to choose XCMG again.”The purchasing director commented.

Since the cooperation with XCMG in 2017, customers have a special liking for XCMG large-tonnage loaders. Since then, they have successively purchased a dozen sets of LW1200KN, and have driven many large mining companies in the surrounding area to purchase XCMG equipment.

The mining environment is inherently harsh, and windy sand and coal ash are common in Central Asia. The challenges to the construction of loaders can be imagined. XCMG specially selects high-quality air filters and micro-pressurized cabs for customers to effectively isolate the core components from the erosion of dust, to ensure the strong power and excellent performance of the whole machine, and to meet the needs of customers for continuous mining operations.

“If the initial choice was for cost-effectiveness, I am very satisfied with the efficiency and reliability after using it up to now.” When it comes to XCMG loaders, the procurement director praised.

The high efficiency of LW1200KN is indispensable from XCMG’s perfect after-market support.

At the beginning of the contact with customers, XCMG dispatched a technical team to systematically train the operators on the use of equipment, possible problems and countermeasures. In addition, XCMG service engineers regularly go to the customer’s work site to do comprehensive maintenance and maintenance of the equipment.

“Knife sharpening does not accidentally chop wood. Professional training can really improve the efficiency of customers’ operations.” XCMG field service personnel said.

In addition, XCMG has also established a local spare parts warehouse to promptly and quickly solve the supply of spare parts for surrounding users. At present,  the LW1200KN has a longest running time of nearly 20,000 hours, with an average of about 15,000 hours. What’s amazing is that XCMG’s loader is still full of energy after a long period of high-intensity work.

Original article from HKL